Privacy Policy
Effective January 1, 2026. This policy explains how Tenachin Telehealth Center collects, uses, and protects your personal and health information when you use our app, website, call center, or SMS gateway.
01. About This Policy
This Privacy Policy applies to the Tenachin mobile application ("Tenachin", "the App"), available on Google Play and the App Store, and to the website at tenachin.org.
Tenachin is developed, published, and operated by Tenachin Telehealth Center ("Tenachin", "we", "us", or "our"), registered at Addis Ababa, 6 Kilo, ILI Building, Office 511, Ethiopia. Tenachin Telehealth Center is the developer and legal entity listed on the Tenachin app's Google Play and App Store listings.
You can reach us at support@tenachin.org or +251 978 224422 with any question about this policy or about your data.
02. Privacy & Data Protection
Tenachin provides digital health and telemedicine services. By using our platform, you agree to this policy.
Tenachin processes personal and health data in accordance with applicable Ethiopian laws and regulations, including the Ethiopian Data Protection Proclamation (where applicable), the Electronic Transactions Proclamation No. 1205/2020, the Computer Crime Proclamation No. 958/2016, the Public Health Proclamation No. 200/2000 (as amended), and relevant health sector regulations and digital health guidelines issued by the Ethiopian Food and Drug Authority (EFDA) and the Ministry of Health — and, where applicable, aligns with international standards such as the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).
- Information We Collect:Personal data (name, contact, demographics), health data (medical history, consultations, prescriptions), and technical data (device, IP, usage).
- We Use Your Data To:Deliver healthcare services, connect you with providers, maintain medical records, and improve platform performance and security.
- We May Share Data With:Licensed healthcare providers, labs, and pharmacies (if needed), service providers, and legal authorities where required. We do not sell your data.
- Data Security:We use encryption and secure systems to protect your information.
- Your Rights:You may request access to, correction of, or deletion of your data where permitted.
03. Emergency Notice
- •Tenachin is NOT for emergencies.
- •Telehealth does not replace in-person care when needed.
- •Providers are independent and responsible for the care they deliver.
- •Users must provide accurate information.
- •We are not liable for technical failures or service interruptions.
04. Licensed Professionals
All providers on our platform are verified healthcare professionals, licensed by the Ethiopian regulatory authorities, including the EFDA, and are required to maintain a valid and active license at all times.
05. Medical Advice Disclaimer
Telehealth is a tool to augment care, not replace physical examination when required. Our doctors may recommend an in-person visit if your condition cannot be safely managed digitally.
06. Prescription Policy
Prescriptions are issued at the sole discretion of the attending physician.
- Telehealth Limitations:Not all conditions are suitable for remote prescribing. Physical examination or tests may be required before issuing medication.
- Liability Limitation:Providers are responsible for prescribing decisions; Tenachin is not liable for misuse of medications or non-adherence.
- Compliance:All prescriptions comply with Ethiopian regulations and EFDA guidelines.
07. Consent to Telehealth
By using Tenachin, you acknowledge the limitations of remote diagnosis and consent to receiving care via electronic communication.
08. Payment & Money Policy
- Payment Security:Encrypted payment processing (SSL/TLS), trusted third-party payment gateways, and access controls to prevent unauthorized transactions.
- Payment Methods:Mobile money, banks, and other approved digital payment systems. All payments are processed via secure, licensed providers.
- Refund Policy:Refunds may be issued when a consultation is not delivered, a technical failure prevents service, or a provider cancels the appointment. Refunds are not guaranteed if the service was already provided, the user fails to attend (no-show), or incorrect information was provided by the user. Approved refunds are processed within a reasonable timeframe via the original payment method.
- User Responsibility:Provide accurate payment details, use only authorized payment methods, and report any unauthorized transaction immediately.
Questions about your data?
Reach our privacy team any time at support@tenachin.org or call +251 978 224422.
Contact Privacy Team